know before you go

Just about everything you might want to know while planning your visit! Click on any of the titles below to learn more. If you’re wondering about something specific that’s not listed here, please get in touch.

admission
General Admission is $11 for children and adults 1 year of age and older. Members and babies under 12 months are free. We offer a group rate for groups of 10 or more paid visitors with two-week advance reservation.
animals
Only certified service animals are permitted into the building.
arriving from out of town
Amtrak: Explore & More is located approximately three blocks (0.3 miles) from the Exchange Street Station (BFX); an estimated 5 minute walk. With three Amtrak trains traveling daily between Niagara Falls, NY (38 minute ride), Rochester, NY (1 hour 25 minute ride), Syracuse, NY (2 hour 44 minute) – and 20 minute rides between Buffalo’s Exchange St. Station and Depew Station running seven days a week – Amtrak is an excellent option for those visiting us for the day from across the WNY region. Greyhound Bus: We are located approximately five blocks away from the Greyhound Bus Station, located at Ellicott and North Division Streets in downtown Buffalo; an estimated 11 minute walk.
business visitors
All business visitors to the museum must check in at the Admissions Desk and are required to sign-in and out.  Staff are to escort all business visitors to their meeting location at the time of check in.
changing tables
Restrooms are available on all floors of the museum. Changing stations are available in designated restrooms, including a fully accessible changing station on the second floor. For the safety of your child, we request that children are changed in designated changing areas. Family care rooms are located on the second and fourth floor. Please ask a staff member if you need any assistance.
cleaning procedures
Our museum staff disinfects all the toys, pretend food, balls, etc. on a routine basis. Our evening cleaning crew utilizes hospital grade cleaning agents in all of our exhibit spaces. Please inform a staff member if you believe something needs attention.
coats
Visitors are welcome to use our coat room with available rental lockers. All lockers $.50 and are operable by quarters only. Please be advised that valuables and personal items should be either locked or with you are all times. Explore & More is not responsible for lost, stolen or damaged items.
donation requests
All donation requests must be submitted online on our Donation Requests page.
duration of visit
Every child is different and visits can last anywhere from 1 to 3 hours.
employment
Please check our Careers page for a current list of job opportunities.
exhibits
The museum has seven permanent Play Zones: Being Good Neighbors, Moving Water, Playing Together, Building Buffalo, Lighting Buffalo’s Imagination, Farm to Fork and the Rooftop Terrace. Our temporary exhibit gallery will welcome new play opportunities to our museum on a changing schedule; currently, our Person Centered Services Community Treehouse.
field trips
Groups of 10 or more paying visitors with advance reservation will receive a group rate.  We are closed to the general public every Tuesday to accommodate large groups of 100+ visitors.  Please visit our Field Trips page for more information.
first aid
Please notify a staff member immediately if an incident occurs; security personnel are trained in first aid and will assist.
food & drink
For health and safety purposes, food and drinks are not permitted on the museum floor. Hot beverages can be particularly dangerous. No outside food or beverage is permitted in the museum – visit the Low Bridge Cafe on the ground floor with food offerings designed to please both kids and adults alike.
forms of payment
We accept cash, Visa, Mastercard, Discover Card, American Express and museum gift vouchers. An ATM is available in the main lobby located on the second floor.
group visits
Groups of 10 or more paid visitors with advance reservation will receive a group rate. Groups of 10 or more paying visitors with advance reservation will receive a group rate.  We are closed to the general public every Tuesday to accommodate large groups of 100+ visitors. Visit our Field Trips page for more information.
holidays and closures
Open: Martin Luther King Jr. Day, Presidents’ Day, February break week, Spring break week, Fourth of July, Indigenous Peoples Day (Columbus Day), Veterans Day, New Year’s Eve (10:00 am – 3:00 pm), New Year’s Day Closed: Easter Sunday, Memorial Day, Labor Day Week, Thanksgiving Day, Christmas Eve, Christmas Day. There may be additional closures due to severe weather. Check your local news for updates on delays and closings.
hours of operation
Monday, Wednesday – Friday: 10 a.m. – 4 p.m. Tuesday: Closed for reserved school groups Saturday: 9 a.m. – 5 p.m. Sunday: 11 a.m. – 5 p.m.
inclement weather
We reserve the right to close at any time. Be sure to check our website for changes due to weather, special events and holidays.
lockers
Visitors are welcome to use our coat room with available rental lockers. All lockers $.50 and are operable by quarters only. Please be advised that valuables and personal items should be either locked or with you are all times. Explore & More is not responsible for lost, stolen or damaged items.
lost and found
Lost and Found is located at the security desk on the first floor. You can call us at 716-655-5131 with any questions.  Lost and found items will be held for thirty days.
membership
Members receive free admission for a full year of play plus additional membership benefits. A variety of membership options are available to accommodate your family. To learn more about our memberships, visit our Membership page.
membership reciprocity
Members with an Association of Children’s Museum Reciprocal Membership may receive 50% off general admission for up to six (6) people. Named Member must be present. Explore & More IS NOT a reciprocal member of the ASTC (Association of Science & Technology Centers). Click here for a full list of museums that are members of ASTC.
museum store
The BFLO Store is the largest Buffalo-themed retailer in Western New York, specializing in home and office décor, jewelry, apparel, gifts, and much more! Located on our first floor, these local products make great gifts for Buffalonians who have moved all over the world whose hearts are still in Buffalo.
nursing
You are welcome to nurse your child anywhere in the museum. If you would like additional privacy or a quieter location, our quiet cove rooms are located on the second and fourth floors.  Ask staff for directional assistance if needed.
parking
Public parking lots, ramps, and street parking are located throughout Canalside and are a short walk from the Museum. Special events may increase parking prices in public lots.  Click here for more information on where to park in our general area.
parties
Explore & More is an exciting venue for all ages with dynamic room, floor, and whole museum rentals available for a wide range of functions and celebrations. Visit our Birthdays & Rentals page for more information.
photography
Photos and videos of your family are encouraged, but we ask that you do not capture other families and children in your photos or videos. Upon entry to the museum, you have consented to having the museum use your and/or your child’s image for marketing purposes.
policies
Explore & More – The Ralph C. Wilson, Jr. Children’s Museum seeks to create a safe, healthy and welcoming environment with exhibits and activities designed for the benefit and enjoyment of children and their families, friends and caregivers. Museum Policies
public transportation
Explore & More is located approximately one block from the Erie Canal Harbor NFTA Metro Rail Station, and can be accessed by a variety of bus lines. For scheduling information or to plan your trip, please visit the NFTA Metro Rail State website.
recommended ages
Our exhibits are developed with children developmentally 11 years and younger in mind. Visit our Age Specific Exploration page for more information.
re-entry
General admission tickets are valid all day. A printed receipt and hand-stamp is required for re-entry. As long as we are not at capacity, you are welcome to leave and come back on the same day. However, if you do leave and we do reach capacity, you will be asked to wait in an existing line for re-entry.  Timed ticketing and other ticketed events are subject to alternative re-entry poicies.
refunds
Explore & More seeks to maintain high standards of service. We reserve the right to refuse entrance or to ask a guest to leave the premises immediately without refund for any reason.
restrooms
Restrooms are available on all floors of the museum. Changing stations are available in designated restrooms, including a fully accessible changing station on the second floor. For the safety of your child, we request that children are changed in designated changing areas. Family care rooms are located on the second and fourth floor. Please ask a staff member if you need any assistance.
security policy
Parents/caregivers are responsible for child supervision at all times. Child drop-offs are not permitted unless otherwise stated in a class or camp description. Adults seeking tours may do so by prior arrangement by calling 716-655-5131 ext. 2. Unaccompanied adults must present identification and must visibly wear provided tag at all times while in the museum. Lack of adult supervision of children is grounds for immediate removal from the Museum without refund.
sensory accommodations
Explore & More is designed with the needs of every individual in mind. We offer quiet rooms located within our second floor Moving Waters exhibit space, and in our fourth floor Farm to Fork exhibit. Additional information can be found on our Accessibility page.
sick policy

The health and safety of our visitors, staff and volunteers are our top priority.  Any adult or child who is experiencing flu-like symptoms, fever, upper respiratory infections, diarrhea or vomiting, we ask that you postpone your visit to the Museum.

social media
Explore & More can be found on Facebook (ExploreAndMore), Twitter (@exploremore716), Instagram (@exploremore716), YouTube, Pinterest (@exploreandmore716). Upon entry to the museum, you have consented to having the museum use your and/or your child’s image for marketing purposes.
strollers
For the convenience of all our visitors, we recommend leaving strollers at home or in the car when possible. If that is not possible, the museum offers limited stroller parking near the coat room. Valuables should not be left in unattended strollers. Strollers are permitted on the museum floor.
unaccompanied adults
Unaccompanied adults must wear identification labeling them as such at all times while within the museum. This identification is available at our admission desk upon purchase of admission. Any adult found lacking such identification may be asked by security to leave. The museum defines an adult as any person 18+.
unaccompanied children
Parents/caregivers are responsible for child supervision at all times. Child drop-offs are not permitted unless otherwise stated in a class or camp description.
volunteer opportunities
Please check our Volunteers page for current information on volunteering opportunities.
ways to save
Membership is the ideal way to save on museum admission, offering your family unlimited admission throughout the year.  Additional promotions and discounts are listed on our Visit Page.
wheelchairs
Our museum and its exhibits are accessible via wheelchairs and other mobility devices. We recommend utilizing our Commercial Street entrance via our accessibility ramp and adjoining bridge.